If you have a query about your order, please email our team at customerservice@slathelabel.com. They are available Monday to Friday, 9-5:30pm (excluding UK Bank Holidays). Please allow 48hrs for a reply. 

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I've received a faulty or incorrect item. What should I do?

We’re really sorry if you receive an item that’s not in perfect condition. If you have received faulty or damaged items, you may have a right to return the items and to ask us to repair or replace them, or issue you with a refund. Faulty items must be returned to us within 30 days of receipt. To help us fix the issue for you as quickly as possible, please contact us prior to posting any faulty items to us. We will require the following information in order to assist you. Please email this to customerservice@slathelabel.com:

• Your name
• Order number
• Product name
• Picture of the fault
• Description of the fault 

If you receive an incorrect item, please email our Customer Service team on the above email and provide them images of the item(s) received, along with your order details, and the team will happily assist you to fix the error.

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Can I cancel an order after I've placed it?

Depending on what stage your order has reached with our warehouse, we may be able to cancel your order. This is not guaranteed due to the speed in which our warehouse team operate, but we will always do our best to catch it in time. Please email us at customerservice@slathelabel.com, advising your order number, and we will look into this for you.

If your order has already been dispatched, we are unable to cancel and you will need to return this to us for a refund.

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Can I amend an order once I have placed it?

Our team are very quick at packing up your order, so it may not be possible to make an amendment to an order once it has been placed. Please email us at customerservice@slathelabel.com, advising your order number and the amendment required, and we will look into this for you. Please note we are unable to change the delivery option or payment method.